Introduction

This privacy statement describes the types of identifiable information about you (“Personal Information”) that we collect and use, why we do so, and whether and to whom we disclose it. It also explains how you can contact our Privacy Officer with any inquiries or complaints, or to exercise your rights under applicable Privacy Laws, including your right to access and correct your Personal Information.

To Whom This Privacy Statement Applies and What It Covers

This privacy statement applies to the customers (current, former, and prospective) of MyTemple and any other non-team member (non-employee) individual with whom MyTemple interacts. We respect the rights to personal privacy of those we deal with and prioritize safeguarding any Personal Information we obtain, ensuring compliance with relevant privacy laws.

This privacy statement sets out how we collect, handle, store, and protect information about you when:

- We provide or discuss our products or services with customers or potential customers;

- You use our website; or

- We perform any other activities that form part of the operation of our business.

It also contains information about when we share your Personal Information with third parties (for example, our service providers).

What Types of Personal Information Do We Collect, and Why?

In the course of providing products or services to you, or discussing possible products or services we might provide, we will collect or obtain Personal Information about you. This may occur when you use our website or through other digital interactions.

We may collect Personal Information directly from you (e.g., through forms on our website), from third parties (e.g., dealers offering our products or services), or from publicly available sources. We may also infer data about you based on your interactions with us or others.

Types of Personal Information We May Collect:

- Your name

- Address

- Telephone number

- E-mail address

- Age

- Date of birth

- Gender

- Employment details (e.g., organization, job title, length of employment)

- Your IP address

- Browser type and language

- Access times

- Complaint details

- Details of how you use our products and services

- Preferences for interacting with us

We also collect banking and/or credit card information from customers who purchase, rent, or subscribe to our products and services. If we propose to extend credit, we may obtain a consumer report from a credit agency containing credit information and other Personal Information.

Our primary purposes for collecting and using Personal Information include providing you with our products and services, administering your accounts (including billing and collection), and offering support services. Personal Information may also be used for tailored marketing and to compile operational analysis and statistics for MyTemple.

During our interactions (telephone or online), we may monitor and/or record conversations for protection, training, analytics, and enhancing the customer experience. Personal Information collected via our website may be used to manage and improve our services and to respond to your requests.

We may inform customers of new products and services or seek their opinions, but we will stop at the customer’s request. Customers wishing to withdraw consent should contact us directly.

Use of Cookies

When browsing our websites, we may monitor and/or record your browsing habits using cookies (text files containing unique identification numbers). These cookies allow us to collect and store information about your visit, such as browser type, operating system, and pages visited. We may also obtain information from trusted business partners.

Cookies help us enhance your browsing experience, and we may combine this information with other Personal Information for tailored advertising and service improvement. If you are uncomfortable with cookies, you can manage them through your browser settings.

The Legal Grounds for Collecting, Storing, and Using Your Personal Information

We generally collect, use, and disclose your Personal Information with your consent, unless permitted or required by law. Consent may be explicit (e.g., signing a consent form) or implied (e.g., providing necessary information for a service).

To Whom Do We Disclose Personal Information?

We will not disclose Personal Information to third parties without your consent, except as described in this statement or as required by law.

To better provide our products and services, we share Personal Information among MyTemple and with suppliers who perform services on our behalf. Suppliers may be located outside of Canada, including the United States or the Philippines.

We also share information with dealers to handle complaints and provide information to credit reporting agencies for maintaining customer credit history. Legal situations may require us to disclose Personal Information without consent.

Protection of Your Personal Information

We employ various physical, electronic, and managerial measures to secure your Personal Information, including:

- Staff training on privacy obligations

- Administrative and technical controls to restrict access to Personal Information

- Technological security measures (e.g., firewalls, encryption)

- Physical security measures for access to our premises

While we strive to protect your Personal Information, no security measures can guarantee absolute protection.

How Long Is Your Personal Information Kept?

We maintain your Personal Information for the duration necessary to provide services, as required by law, or as directed by internal policies. Copies of Personal Information in backups will be destroyed according to the backup’s lifecycle.

Getting in Touch with Us

You may have the right to:

- Obtain information on how we have collected, used, and disclosed your Personal Information and request a copy of the information we hold about you.

- Request updates or corrections to your Personal Information.

- Withdraw your consent to our collection, use, or disclosure of your Personal Information.

To exercise your rights or for any questions about our use of your Personal Information

Concerns?

If you are dissatisfied with our handling of your Personal Information, you have the right to express concerns to the relevant privacy regulator in your jurisdiction.

Changes to This Privacy Statement''

This privacy statement may change periodically and will be reviewed at least annually. Please check back regularly to stay informed about how we process your information.

Last revised: [ July 2 2024]